Companies I've worked with

AOL
Apple
BMW
British Gas
Cisco
Ericsson
facebook
Google
HomeGoods
HP
Intel
Mattel
Nissan
PayPal
P&G
Pirelli
RedBull
Sony

Things they've said about me

Victor is an excellent UX practitioner. He takes a very pragmatic approach to UX design and is very focused on making sure his design solutions are user-centered. He is also very good at brainstorming and coming up with multiple solutions for complicated UX problems.

Kris Kepler

Managed Victor at Razorfish for Intel

[Victor is] one of the more well-rounded UX designers I've worked with, possessing a keen eye for detail and understanding of the technical nuances he's designing for. I would highly recommend him for any UX-focused agency or in-house role.

Ben Hewett

Directed Victor at Apple Retail Experiences

[Victor] was always helpful and available to answer questions, patient and extremely knowledgeable. From collaborating with him I learned a lot about e-commerce and UX processes and thinking. He's analytical, detail-oriented and has great design aesthetics.

Karen Felzener

Worked with Victor at Apple Retail Experiences

Things I've thought

Poor-Design Coefficient

Sometimes it’s very difficult to know if a digital product/service is well designed: one has to both have the context of the intended user, and be able to use it as intended by the task to be fulfilled. However, it is quite easy to know when some digital products/services are somehow poorly...

Product and Conflict

Conflict tends to arise when individuals/roles/teams/orgs are trying to achieve goals that point to different directions. The best way to avoid, manage, and solve conflict (and the one exercise that helps teams the most with the least effort) is to get those individuals/roles/teams/orgs aligned on...

Design is communicating ideas

The word design comes from Latin designo, same origin as designate: “To mark out and make known; to point out; to indicate; to show; to distinguish by marks or description”. It is about communicating an idea, not just composing it....

Thoughts

On design generalists and specialists

Victor Zambrano

Recently I was asked by a junior designer the following: 'As I am looking for my next opportunity, I think about how should I plan my career path. Would you suggest a designer at the beginning of the career to dedicate to one domain, or, to try out different stuff?'.

This question was circling around the case of a profile made out of short-term project engagements with different, diverse responsibilities and asks, a generalist experience of sorts.

Like mine, you see. I responded:

Dear “Junior Generalist of Sorts”,

With that question, you hit the motherlode: me. I have exactly the profile and experience that design director would have not liked. Luckily, that is only his opinion, and others have given me good jobs to do and problems to solve, as you can see from my portfolio.

This would not be advice, but my perspective, as it is the only thing I can share with you. There is no way I can know better than you what’s best for you, so I’ll share my perspective and hope it would inform you towards your own better decision.

I’ve always have had a very high bar for the work that I do. Unfortunately, the industry and the world itself does not hold to the same standards or plays in the same league. My approach to design is people first, whereas the industry (and every single industry in the planet) tends to “your boss first”. Fair enough, as work is more than the end product of it, it is a way to advance society in many levels beyond what’s produced. However, I still want to do the best I can do to the betterment of the end user.

There are two scopes of expertise for designers: generalists and specialists, and most designers fall in between them, tending towards one more than the other. In my case I’m very much on the generalist side, and so might be you. In my experience, generalists are sought after on recessive markets and specialists are sought after in expanding markets. But markets are not the same for all companies. That said, I’d speculate that companies that are cash strapped (thus in a recessive market) like Angel, Series A or B startups would prefer to put their money in someone that can give them as much back on anything they need as possible, most probable a generalist. Other companies that are in better cash flow situations would benefit from a specialist, one that can give them the most from exactly what they know they want to produce. It all comes back to process: the more a company knows what they get revenue from, the more they’ll tend towards specialists; the less they know wheat they’re doing, the more they might want to rely on generalists.

So as a generalist, I tend to look for opportunities within projects that are new enough, or in teams young (in time, not in age) or small enough, that might require someone that could do several things at once, that can wear many hats, a 'jack of all trades' sort of speaking. I feel that if you want to continue to cultivate you as a generalist (if you’re as curious as I am, you might not even have a choice to do otherwise), then you test this approach to job seeking and see if it suits you.

If I had to do it all again, I’d do it the same way, I’d become a generalist all the same again. That does not mean there’s not plenty of space for specialists, and if you end up liking something in particular enough to delve and deepen into it enough, and you enjoy it, most probably there will be a (narrow, perhaps) market for it.

To end this diatribe, there’s also the case of people: while looking for jobs you’d have to deal with people, and people are everything, from weird to intense, from opinionated to straightforward. The more you interview the more you’ll learn that interviews are flawed and there’s a rhyme and reason to good interviewing that has to do with measuring and weighing the interviewer, their answers and their approach to know what they are looking for, and not, almost never, what your practice of design is about. That is for you to discover in your own way, at your own pace, from your own experience.

Godspeed.

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