Companies I've worked with

AOL
Apple
BMW
British Gas
Cisco
Ericsson
facebook
Google
HomeGoods
HP
Intel
Mattel
Nissan
PayPal
P&G
Pirelli
RedBull
Sony

Things they've said about me

Victor is an excellent UX practitioner. He takes a very pragmatic approach to UX design and is very focused on making sure his design solutions are user-centered. He is also very good at brainstorming and coming up with multiple solutions for complicated UX problems.

Kris Kepler

Managed Victor at Razorfish for Intel

[Victor is] one of the more well-rounded UX designers I've worked with, possessing a keen eye for detail and understanding of the technical nuances he's designing for. I would highly recommend him for any UX-focused agency or in-house role.

Ben Hewett

Directed Victor at Apple Retail Experiences

[Victor] was always helpful and available to answer questions, patient and extremely knowledgeable. From collaborating with him I learned a lot about e-commerce and UX processes and thinking. He's analytical, detail-oriented and has great design aesthetics.

Karen Felzener

Worked with Victor at Apple Retail Experiences

Things I've thought

Poor-Design Coefficient

Sometimes it’s very difficult to know if a digital product/service is well designed: one has to both have the context of the intended user, and be able to use it as intended by the task to be fulfilled. However, it is quite easy to know when some digital products/services are somehow poorly...

Product and Conflict

Conflict tends to arise when individuals/roles/teams/orgs are trying to achieve goals that point to different directions. The best way to avoid, manage, and solve conflict (and the one exercise that helps teams the most with the least effort) is to get those individuals/roles/teams/orgs aligned on...

Design is communicating ideas

The word design comes from Latin designo, same origin as designate: “To mark out and make known; to point out; to indicate; to show; to distinguish by marks or description”. It is about communicating an idea, not just composing it....

Brief

The biggest barrier to EV adoption wasn't price or technology, it was range anxiety, the fear of running out of charge. We designed and built the BMW EVolve iOS/Android app to counter it directly. Rather than telling drivers that 90% of US drivers travel less than 100 miles a day, the app showed them by tracking their actual driving habits and highlighting the benefits they'd experience if they switched to an EV.

BMW came back asking for a second product to complement it: an online application built around four energy history documentaries they had produced.

Results

Two connected products: the BMW Evolve iOS/Android app tracking real commute data, and the BMW EV Dashboard on BMWActivatetheFuture.com aggregating that data into personal savings, CO₂ impact, badges, and reports. The dashboard also worked as a standalone tool for non-app visitors. The campaign won awards. The BMW ActivE was sold out in less than a year.

2 connected products · 1 award-winning campaign · real commute data · personal EV impact at scale · a successful, sold-out product · thousands of satisfied users