Companies I've worked with

AOL
Apple
BMW
British Gas
Cisco
Ericsson
facebook
Google
HomeGoods
HP
Intel
Mattel
Nissan
PayPal
P&G
Pirelli
RedBull
Sony

Things they've said about me

Victor is an excellent UX practitioner. He takes a very pragmatic approach to UX design and is very focused on making sure his design solutions are user-centered. He is also very good at brainstorming and coming up with multiple solutions for complicated UX problems.

Kris Kepler

Managed Victor at Razorfish for Intel

[Victor is] one of the more well-rounded UX designers I've worked with, possessing a keen eye for detail and understanding of the technical nuances he's designing for. I would highly recommend him for any UX-focused agency or in-house role.

Ben Hewett

Directed Victor at Apple Retail Experiences

[Victor] was always helpful and available to answer questions, patient and extremely knowledgeable. From collaborating with him I learned a lot about e-commerce and UX processes and thinking. He's analytical, detail-oriented and has great design aesthetics.

Karen Felzener

Worked with Victor at Apple Retail Experiences

Things I've thought

Poor-Design Coefficient

Sometimes it’s very difficult to know if a digital product/service is well designed: one has to both have the context of the intended user, and be able to use it as intended by the task to be fulfilled. However, it is quite easy to know when some digital products/services are somehow poorly...

Product and Conflict

Conflict tends to arise when individuals/roles/teams/orgs are trying to achieve goals that point to different directions. The best way to avoid, manage, and solve conflict (and the one exercise that helps teams the most with the least effort) is to get those individuals/roles/teams/orgs aligned on...

Design is communicating ideas

The word design comes from Latin designo, same origin as designate: “To mark out and make known; to point out; to indicate; to show; to distinguish by marks or description”. It is about communicating an idea, not just composing it....

Brief

British Gas came with a contained brief: build a site to showcase 12 learning programmes in Word document format for teachers to download and use in class.

A round of user research made us aware of how difficult is for overworked teachers to adopt new initiatives, and how difficult it would be to convince them to change their curriculum solely on trust.

Approach

With this in mind, we decided that, rather than putting the onus of the programme on teachers, the platform needed to engage the students and the whole school, with tasks completable online by students themselves, and then evaluated by teachers.

We also realise the programme would benefit from an incentive system compelling enough for schools to actively participate, measure their progress, and make the value of the results tangible for the whole community.

They needed a new programme entirely: one that was easy for teachers to introduce, student-led in execution, school-wide in its rewards, community-wide in its impact, and highly advertisable for British Gas.

Results

More than 3,000 schools enrolled in the first month. The incentive structure—leaves earned per completed programme, aggregated at school level, exchangeable for environmentally-friendly products donated to the whole school—gave schools a concrete, visible reason to participate and to keep participating.

A proposal that started as a 12-document download site became a nationwide UK schools and community programme. British Gas approved a budget 10x the original, plus a second budget for an online video game. Over 3,000 schools enrolled in the first month. The programme ran for 2 to 3 years, delivering environmentally-friendly products to thousands of schools across the UK.

3,000+ schools in month one · 10x original budget approved · 2 programmes greenlit · 2–3 years of nationwide delivery