Thought / From defensive to impressive

Most of my work as UX designer happens within a team with lots of access to the processes, the research and even the users and their feedback. Most of the time I depend on and value feedback from my team regarding UI and process, as they help me see the pieces and parts I miss, and bring about perspectives I’m less familiar with.
However, I’ve noticed moments when I’m rather defensive of the interaction/interface design, criticising every suggestion teammates might come up with. Those moments come when I’m in a situation where the value of design is questioned a priori or I’m not given space to do my job.

I’m inclined to think this happens to others as well.

If it might seem as if someone in our team is being more defensive than required, it would be good to consider if they have enough room where to contribute and enough support from the team. That might be all it takes to get from defensive to impressive.

Thought / It’s not the hamburger, it’s the menu (part 2)

A mode of response to In defence of the hamburger menu

The problem with (the discussions about) the hamburger menu is that most people start talking about the menu but end up talking about the icon. They start talking about the pattern to later dwell on justifying their use since they themselves find it useful.

It is not about the icon, It is about the pattern of hiding important (and sometimes very unimportant) stuff under a generic icon. It is about all the apps that started using it and then relegated it, bringing out many of their best functionality so that people could discover them. It is about discoverability, one of the founding principles of good interaction design. It is about how complicated it is to find stuff that does not belong to the same categorization in our mental models on a single list.

In sum, it is about how easy it is to put there all and hide it all in order to get a prettier page, in lieu of a better page. It’s about how easy it becomes an anti pattern, how easy it is to hide it all under the magical, invisible menu.

I could add some links to research and articles here, but then it might look like spam, so I’ll add this one, as it has plenty of examples: The Hamburger Menu Doesn’t Work

Finally, it is not about opinion. We all have opinions. It is about cases and examples and studies and research and solutions where it works or not. Where designers make it work or not. Those should be the arguments. Those should be the examples.

And the icon itself? Who cares. We still use a dumb floppy for saving documents.


You might also want to read: It’s not the hamburger, it’s the menu (part 1)

Thought / Can design change the world?

Definitely so.

If you really think about it, design can definitely change the world.

The degree, the direction and the ethical value of that change might vary, so perhaps the accomplishment of what that phrase “change the world” usually means (as in “make a difference”) might not happen almost all the time, but change as the abstract concept of “making something different” is inherently what design does, so just by existing design is by definition changing the world.

I’m even compelled to argue that design is by definition “the process of changing the world”. So when design happens, there’s a change in the world.

If you’re not confortable with these arguments, perhaps it is because you’re thinking of a much more defined interpretation of “changing the world”. That, as with many design problems, is due to a poor definition of the problem to be solved.

Perhaps we, instead of uttering short, emphatic, compelling phrases like “design can change the world” should dedicate more time to really defining what we mean with it, as in “can interaction and visual design make a large part of the world population live a better life?”. The answer to such question being a rotund “Not at all. It requires much more than those disciplines to create a solution that can achieve such goal”.

(Inspired by A New Yorker walks into a San Francisco start up…)

Thought / It’s not the hamburger, it’s the menu

I read The Hamburger Menu Doesn’t Work.

I thought the article a very interesting one hinging on a topic that requires more discussion and thought. However, I found the title rather misleading. Here are my thoughts.

I think the point is not about the “hamburger” menu (and implicitly the icon being responsible of the misusage) not working, but any catch-all drawer menu not working (by hiding actions under a drawer) including those drawer menus we start seeing in larger-screen implementations, albeit properly labeled “Menu”.

A similar issue happened years ago with the prominence of drop-down and pop-up menus. It happened for the same reason: trying to crunch a crap-load of sections in the smallest space possible. In my opinion, drop-down (and pop-up) menus are useful when they hold items of the same category (I.e. A list of countries, a list of references, a list of sharing services) since then the content might be easier to understand by labeling appropriately (like the aisles of a well-organised supermarket). But when those same menus hold items of varied (and dubious) provenience, they lack the power to suggest and thus effectively hide content from users. And user behaviour and focus being as flimsy as it can be, visitors ends up not being suggested on options they might as well like to explore but just aren’t aware of. Imagine arriving to a supermarket where there are three sections such as “dairy”, “produce” and “drinks” and then a big sign that reads “other stuff”, would you be tempted to go to such an overwhelming, under-appealing area? Who knows. And wouldn’t you get more customers to buy more by showing them more products and guiding them to more suggesting aisles? Probably so.)

It makes sense even in desktop, where for example research we did (at an AOL property, on a big bunch of the iOS/Android top segment of the US population) showed that bringing sections to the main menu (and thus making them visible) improved engagement.

A recent Don Norman article (defiling the new Apple user experience) on why Apple products are confusing so many, he mentions three core principles of good design amongst which there is “discoverability”. Arguing that discovering (and then remembering) what an interface does is of vital importance for users, I’d say “hamburger” menus do the disservice of hiding content, and thus miss the opportunity of suggesting users what to do next or where to go next.

To me after many years, the truest definition of IxD/IA/UX is “helping people make the next decision”. Showing them useful stuff instead of hiding it is hence better since it helps them make the decision on where to go and what to do next.

Thought / Should everyone learn to code?

The big problem with the case for or against everyone learning to code is the word “everyone”.

“Many of us”, “most of those involved with design”, “an increasing amount of people”, “a growing number of the world population”, perhaps.

Just not “everyone”.