Learning (interaction) from Las Vegas

I ran into a friend’s post that showed a project on wine bottle finding through RFIDs. It made me wonder about something else, an ancillary quality of interaction: that of playability: ‘able to be used or played’ (not playfulness: ‘the quality of being light-hearted or full of fun’). There has been enough critic about the Mac OS X …

Software is just the means, not the end

People don’t want to spend hours browsing pages. People don’t want to spend hours uploading files, filling in long forms, or even browsing millions of images. People don’t want to code their way into an application. People don’t want to spend time on their computers. People want to find information. People want to have their photos on their last …

Optimism and Service Design

I was asked (indirectly) what was I optimistic about this year. The answer to that: I am optimistic about applied intelligence on service models, or better, service design being a major player these days. I heard about services the first time in 1999, on one of the simplest presentations I’ve ever seen. Simple because it was mostly data, and hard concepts explained from …